Monopolies have realized that it is not in their best interest to spend money on customer service, or show any respect for their customers. But I am finding that true with many companies.
Remember when the customer is always right? Like sometime in the 1990's? Whenever I call Comcast about an outage, the first things out of their mouth is basically "is it actually your fault?" Then they say "oh we can send someone out in a week."
But one thing I noticed and actually had confirmed to me by a "customer service manager" (quotes because customer service is not their real intention) is that they insulate customer service these days a lot so they are ignorant to what problems may be, so they don't have to answer questions like "why is my cable out?".
Have fun at Pirates... And ask for some plan to pay the excess not all at once. Sometimes it works...
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Remember when the customer is always right? Like sometime in the 1990's? Whenever I call Comcast about an outage, the first things out of their mouth is basically "is it actually your fault?" Then they say "oh we can send someone out in a week."
But one thing I noticed and actually had confirmed to me by a "customer service manager" (quotes because customer service is not their real intention) is that they insulate customer service these days a lot so they are ignorant to what problems may be, so they don't have to answer questions like "why is my cable out?".
Have fun at Pirates... And ask for some plan to pay the excess not all at once. Sometimes it works...